MESAFELİ SALES CONTRACT ARTICLE 1: PARTIES 1.1. SELLER (AGENT) Trade Name: ADT TİM TURİZM TİCARET LIMITED COMPANY (Hereinafter referred to as "TatilBizden" or "Seller") Address: Ölüdeniz Mahallesi. Likya (Old) Caddesi No:16/2 Fethiye / Muğla Tax Office / Number: Fethiye / 0081800431 Mersis Number: 0008 1800 431 00001 TÜRSAB Certificate Number: 15428 Contact Information: 0537 790 29 03 / adttim@hotmail.com 1.2. BUYER (CONSUMER) The person or legal entity who makes an online reservation through the Seller’s website tatilbizden.com, purchasing travel, tour, or activity services, and whose information is entered in the payment form. (Hereinafter referred to as "Consumer.") ARTICLE 2: DEFINITIONS AND SUBJECT OF THE CONTRACT This Contract regulates the mutual rights and obligations of the Parties in accordance with Law No. 6502 on the Protection of Consumers, the Distance Contracts Regulation, and the Package Tour Contracts Regulation, concerning the sale and performance of travel services related to Package Tours, Holiday Packages, and Daily Activities that the Consumer orders electronically via the Seller’s website, the details and sale prices of which are specified in the order summary, pre-information form, and email/SMS notifications sent at the time of purchase regarding the characteristics and prices. ARTICLE 3: SERVICE SPECIFICATIONS, PRICE, AND PAYMENT TERMS 3.1. The name, content, departure point, duration, included and excluded services of the travel service (tour, accommodation, daily activity, etc.), and total sale price including all taxes are as specified in the order form confirmed by the Consumer on the website. 3.2. Service fee is collected online via the licensed and secure virtual POS infrastructure integrated into the Seller's website using credit or debit cards. Card security and transaction approval are entirely the responsibility of the bank/payment institution involved. ARTICLE 4: EXCEPTIONS TO THE RIGHT OF WITHDRAWAL ⚠️ LEGAL WARNING: According to Article 15(1)(g) of Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation, the right of withdrawal cannot be exercised in contracts made for the performance of services related to leisure time, such as accommodation, baggage transportation, vehicle rental, food and beverage supply, entertainment, or relaxation, scheduled for a specific date or period. The tours, holiday packages, and daily activities sold on the site fall within this scope, and consumers do not have a statutory right of withdrawal. Cancellations and refunds are subject to the specific rules outlined below. ARTICLE 5: CONDITIONS FOR CANCELLATION, REFUNDS, AND RESERVATION CHANGES 5.1. Cancellation Conditions for Daily Activities (Paragliding, Boat Tour, Safari, etc.): - The Consumer can cancel unconditionally by notifying the Seller in writing (email or permanent record) at least 48 hours before the service start time. In such cases, the full amount paid will be refunded within 14 business days. - No refunds are made for cancellations made less than 48 hours before the service time or in cases where the Consumer is not present at the designated meeting point (No-Show). 5.2. Cancellation Conditions for Domestic / International Package Tours and Holiday Packages: - If the Consumer informs the Seller in writing at least 30 days before the start of the tour that they are unilaterally canceling the contract, the paid amount, minus unavoidable legal costs such as taxes, duties, third-party payments (non-refundable airline tickets, pre-paid hotels, etc.), will be fully refunded. - For cancellations made between 14 and 30 days before the start date, 50% of the total service fee will be retained as cancellation compensation, and the remaining amount will be refunded. - If the cancellation occurs 14 days or less before the start of the tour, the entire service fee (100%) is forfeited to the Seller; no refund is made to the Consumer. ARTICLE 6: RIGHTS AND OBLIGATIONS OF PARTIES 6.1. The Seller is responsible for performing the purchased service in accordance with the standards specified in the promotional page on the website. In adverse weather conditions, safety issues, force majeure, or operational reasons, the Seller reserves the right to make changes to the program, route, or vehicles to ensure the safety and comfort of the Consumer, which are of equivalent quality. 6.2. The Consumer is obligated to comply with the departure and meeting times specified for tours and daily activities. The responsibility for missing services due to delays belongs entirely to the Consumer. 6.3. Participants in extreme or physically demanding activities (paragliding, diving, etc.) acknowledge and declare that their health status (heart condition, panic attacks, pregnancy, etc.) is suitable for the activity. The Seller cannot be held liable for issues arising from nondisclosure of health conditions. ARTICLE 7: FORCE MAJEURE Natural disasters (earthquake, flood), severe weather conditions hindering activities such as paragliding or boat tours, war, terrorist acts, strikes, epidemics, or official bans are considered force majeure. In case of impossibility of performance due to force majeure, the Seller shall inform the Consumer immediately. The Consumer may postpone the reservation or request a refund. No additional compensation or loss of profit may be claimed by either Party in case of cancellation. ARTICLE 8: JURISDICTION Any disputes arising from the application or interpretation of this contract fall within the jurisdiction of the Consumer Arbitration Committees and the Fethiye Courts and Execution Offices where the Seller is located, within the legal limits announced by the Ministry of Commerce. ARTICLE 9: EFFECTIVENESS When the Consumer completes the reservation/order through the website and approves this contract before the payment process, it is assumed that they have read, understood, and accepted all the provisions of this agreement.